About Us

How Baystate Hearing Aids Began

In 1989, longtime friends, Jeff Halls and Jim Caldarola, established Baystate Hearing Aids. Together, the two received their National Board Certification in Hearing Instrument Sciences (NBC-HIS) and maintain their Massachusetts State Licenses (#29, #17). Baystate Hearing offers free at-home and in-office consultations and services. Over the years, the partners have focused on the research and development of new technologies such as MicroAir and other exciting improvements. Understanding that clarity and comfortability are important to their patients, they have discovered ways to provide a more natural sound and fit.

Doctor Inserting Hearing Aid In The Ear Of A Girl — West Springfield, MA — Baystate Hearing Aids

Frequently Asked Questions

  • Are the aids covered under warranty?

    Yes, we offer a 2-3 year warranty on all hearing aids which include complimentary adjustments.

  • What brands of hearing aids do you offer?

    We offer a full range of hearing aids for mild to profound losses. From brands like Microair, SIEMENS, Phonak, Oticon, Unitron, Sonic and more, we trust that we have a solution for your particular need.

  • How do I setup a hearing exam?

    Please call 413-734-2886 and we can setup an appointment with our owners/specialists for a hearing exam.

  • Does my insurance cover hearing aids?

    Some insurances offer various coverage plans or offer discounts. If you give us a call, we can discuss your options.

    413-734-2886

  • Terry H.

    ★★★★★


    Thanks to Baystate hearing I am up and running. They fitted me a few years ago and I had an issue with my aid today.  I called and was immediately called back. Jeff Hall met me one hour later and took care of the issue. Service is awesome. If you or someone you know needs hearing assistance, don’t hesitate. These guys are awesome!

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  • Debbie K.

    ★★★★★


    The only place to help my Dad with his hearing aids needs the correct way! Knowledgeable,  friendly and very accommodating! Jimmy Cardorola is the best!!

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  • Donna P.

    ★★★★★


    Mr.James Caldarola went above and beyond for my friend Thais when she discovered both of her hearing aides stopped working at once. She thought that she was in a pickle but Mr.Caldarola came through with flying colors! She was so happy! Thank you for being so prompt, courteous and kind.  5 great big stars!

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